VACANCIES AT ACCESS BANK TANZANIA 2017
Position – Junior Customer Support Officer
Responsibilities
Managing Calls(inbound calls & outbound calls)
Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
Making follow ups of all pending issues once reported.
Monitoring of SMS support center.
Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
Perform account opening verification through the Customer Acquisition App (CAA).
Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
Report all Trouble-shooting of Agent POS, Mobile Banking and other technical failures to respective departments.
Responsible for storage and safe keeping of documentation in both database and files.
Coordinate, support and work together with other departments in the bank.
Follow other instructions and fulfil other tasks as deemed necessary by Customer Support Coordinator.
Prevent the occurrence of any fraud by reporting immediately any suspicious activity to both the whistle blowing channels as well as to direct supervisor(s).
Selection Criteria and Qualifications
Education: Diploma, Advanced Diploma or a Degree in Banking and Finance, Mass communication, and other related field
Strong Customer Service skills.
Honest person with high integrity, and independence who will observe professional ethics in executing his/her duties
Strong communication skills.
Fluency in English and Kiswahili (ability to write fluently in both)
Good time management and work efficiency.
Good report writing skills.
High degree of computer literacy; good knowledge of Excel and Word.
Good organizational skills, Products and Customer Awareness.
Please send your resume’ and motivation letter by email to career@accessbank.co.tz or Human Resources Department, P.O BOX 95068, Dar-Es-Salaam. Certificates and other relevant documents will only be required during the interview. Motivation letters should explain why you fit for this position and should include a summary of your achievements in your current position.
The deadline for applying to this position is September 20th 2017.
Access Bank Tanzania is an equal opportunities employer.
Position – Legal Officers
Responsibilities:
Attending court and filing of pleadings in court
Draft and File pleadings in respect of credit-related cases instituted for or against the bank
Counter sue bank’s defaulters
Attend court sessions and record court proceedings in all cases in various courts against the Bank.
Conduct research on legal matters
Follow up on all official matters with courts and tribunals
Police Cases/Fraud
Support to Report cases to the police and collate necessary documentation in support of these cases
Follow up/attend criminal cases, liaise with the Legal Advisor in preparing witnesses and evidence required,
Follow up on all pending police cases
Coordination and Support of Legal Documentation
Assist Credit Officers to ensure that all relevant legal documentation pertaining to credit operations are duly maintained.
Coordination and Support of Recovery activities/Demand notices
Assist the Credit Officers in conducting of investigation of suspected fraud cases, recovery by drafting legal letters
Provide prompt response for all demand notices issued against the bank
Provide technical guidance as needed for Loan Officers/Recovery teams to properly handle recoveries, and
Assist recovery by drafting legal letters and demand notices to defaulters
Qualifications:
Academic Qualification University Degree in Law.
Must be a registered Advocate
Profound knowledge of the legal system, especially banking, commercial, contractual civil and criminal law
Experience of at least 2 years in the financial sector and law related matters.
Computer literacy: Microsoft Office and Excel.
Languages: Fluency in English and Kiswahili.
Other Attributes
Active, dynamic and proactive character
Ability to meet and cope with difficult clients
Ability to take responsibility, work on own initiative
All motivated and interested candidates are invited to submit their application not later than 19th September, 2017career@accessbank.co.tz or send the application to AccessBank Head Office ( Derm House). Motivation letters should include a summary of your achievements in your current position.
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